Free International Shipping: On orders over $50. / Third-Party Certified for safety and quality

Free International Shipping: On orders over $50. / Third-Party Certified for safety and quality

Return Policy

  1. Return Eligibility
    • We accept returns for unopened and unused supplements within 7 days of purchase.
    • Products must be in their original packaging with seals intact.

  2. Non-Returnable Items
    • Opened or used supplements cannot be returned due to health and safety regulations.
    • Gift cards and sale items are also non-returnable.

  3. How to Initiate a Return
    • To initiate a return, please contact our customer service at info@taomaru.com or call us at +65 9640 7898
    • Provide your order number and the reason for the return.

  4. Return Shipping Costs
    • Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item.
    • We recommend using a trackable shipping service to ensure your return is received.

  5. Refund Process
    • Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
    • Approved refunds will be processed within 5-7 business days and credited back to your original payment method.

  6. Exchange Policy
    • We do not offer exchanges. If you need a different product, please return the original item for a refund and place a new order.

  7. Damaged or Incorrect Items
    • If you receive a damaged or incorrect item, please contact us within 7 days of receipt for a full refund or replacement.

  8. Contact Us
    • For any questions regarding returns, feel free to reach out to our customer service team