Return Policy
- Return Eligibility
- We accept returns for unopened and unused supplements within 7 days of purchase.
- Products must be in their original packaging with seals intact.
- Non-Returnable Items
- Opened or used supplements cannot be returned due to health and safety regulations.
- Gift cards and sale items are also non-returnable.
- How to Initiate a Return
- To initiate a return, please contact our customer service at info@taomaru.com or call us at +65 9640 7898
- Provide your order number and the reason for the return.
- Return Shipping Costs
- Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item.
- We recommend using a trackable shipping service to ensure your return is received.
- Refund Process
- Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
- Approved refunds will be processed within 5-7 business days and credited back to your original payment method.
- Exchange Policy
- We do not offer exchanges. If you need a different product, please return the original item for a refund and place a new order.
- We do not offer exchanges. If you need a different product, please return the original item for a refund and place a new order.
- Damaged or Incorrect Items
- If you receive a damaged or incorrect item, please contact us within 7 days of receipt for a full refund or replacement.
- If you receive a damaged or incorrect item, please contact us within 7 days of receipt for a full refund or replacement.
- Contact Us
- For any questions regarding returns, feel free to reach out to our customer service team